Ralloon.com is an affiliate website operated by AHB Media Solutions LLC. As an Amazon affiliate, we do not directly sell, ship, or fulfill any products listed on our site. All items are sold and shipped by Amazon or third-party sellers on Amazon’s platform. This Shipping Policy explains how shipping is managed through Amazon, including estimated delivery times, shipping fees, and tracking.

1. How Shipping Works

When you click on a product link on Ralloon.com, you will be redirected to Amazon.com to complete your purchase. All shipping options, costs, and delivery times are determined by Amazon or the specific third-party seller. Ralloon.com has no control over shipping processes, methods, or timelines.

2. Shipping Options

Once on Amazon, you may choose from various shipping options based on your location and Amazon’s policies:

  • Standard Shipping: Typically arrives within 3–5 business days, depending on your location.
  • Expedited Shipping: Faster shipping option that usually takes 2–3 business days, often available for an additional fee.
  • Amazon Prime Shipping: Amazon Prime members may be eligible for free two-day or same-day delivery on Prime-eligible items. Non-Prime members may also choose Prime shipping at standard rates.

Shipping options may vary based on the product, seller, and your location. Amazon will display available options during checkout. For details on Prime benefits, visit Amazon Prime Shipping Benefits.

3. Shipping Fees

Shipping fees are determined by Amazon or third-party sellers. Ralloon.com does not add any additional shipping charges. Shipping costs are based on factors such as:

  • Type of Shipping: Standard, expedited, or priority options each come with different rates.
  • Prime Membership: Prime members may receive free or discounted shipping on eligible items.
  • Third-Party Sellers: Some sellers may have different shipping policies, and fees may vary based on the seller.

All shipping costs, including any additional fees for expedited or international shipping, will be presented during checkout on Amazon. For more details on Amazon’s shipping rates, please see Shipping Rates and Times.

4. Tracking Your Order

After placing an order through a link on Ralloon.com, Amazon will provide tracking information:

  • Order Confirmation: Once your order is processed, you will receive an email confirmation from Amazon with your order details.
  • Tracking Link: For orders shipped by Amazon, a tracking link will be available in your Amazon account under “Your Orders.” You can use this link to monitor the progress of your shipment.
  • Third-Party Seller Tracking: If the product is fulfilled by a third-party seller, tracking details may vary, and Amazon’s estimated delivery time may differ.

Please log into your Amazon account to track your order or check the status of the shipment via Amazon’s Order Tracking.

5. International Shipping

Amazon may offer international shipping options for select items; however, availability varies by product and destination. Shipping costs and delivery times for international orders will be provided at checkout.

  • Customs and Import Fees: International customers may be subject to customs duties, taxes, or import fees, which are determined by local authorities and are the buyer’s responsibility.
  • Estimated Delivery Time: International shipping times vary depending on the destination, and delays may occur due to customs processing. Amazon provides estimated delivery times for international orders at checkout.

For more information, please refer to International Shipping Information.

6. Issues with Shipping and Delivery

If you experience any issues with shipping, such as delays, missing items, or damaged packages, please contact Amazon Customer Service directly:

  • Amazon Customer Support: Help & Customer Service
  • Contacting the Seller: If your order was fulfilled by a third-party seller, you can contact the seller through your Amazon account for assistance.

Since Ralloon.com is not involved in the shipping process, we recommend contacting Amazon directly for all delivery-related issues.

7. Non-Deliverable Packages

Amazon and its carriers may deem a package as non-deliverable if they cannot reach your address. Common reasons include incorrect address information, failed delivery attempts, or issues with customs for international orders. If this occurs, Amazon will typically refund your order, excluding shipping fees if the package was undeliverable due to an error with the provided address.

8. Contact Information for Ralloon.com

For general questions about products listed on Ralloon.com or information on our affiliate partnership with Amazon, please contact us. However, for specific inquiries regarding order shipping, we recommend reaching out to Amazon directly as we do not manage shipping.

  • Email: contact@ralloon.com
  • Address: AHB Media Solutions LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801